This must be done on a per user basis for all numbers that need to be dropped.

The way to achieve this on iPECS Cloud is that an inbound call must be routed to an auto attendant set to announce which will play a silent audio file (audio file attached to this article) and then drop the call.

 

 

Setup Instructions:

1.       In the Cloud admin portal go to Call Manager / Auto Attendant / Service Number
Click the Add buttoncall drop 1

 

2.       Enter the details for the attendant:

·         Enter the Auto Attendant Name e.g. Unwanted Call Drop.

·         Give the attendant an Extension Number (recommended to be away from your normal extension range to make it easily distinguishable).

·         Leave the Call Barring Profile as default

·         Direct Dial Call Number is not needed but the system will populate the Outgoing Caller ID by default so leave this as is.

·         Set the Transfer Type to Blind Transfer.

·         Give the Auto Attendant action a Description.

·         Click the Save button to store the settings.

call drop 2

 

3.       Select Schedule Setting from the side menu.  You should not need to change anything here just check that the Start / End times are 00:00 / 23:59 respectively and check all of the day boxes.

call drop 3

 

4.       Select Scenario Define from the side menu.  Choose your attendant from the Scenario dropdown and click Search.

call drop 4

 

5.       Highlight your Auto Attendant Basic Scenario and click Modify.

·         Choose Announce from the Scenario Type dropdown.

·         The Browse button does not always respond so click into the Scenario Prompt text box and choose the location of the silence audio file.

·         Click Save to upload the audio file to the Attendant and store the settings.

call drop 5

A screenshot of a social media post Description generated with very high confidence

6.       Go to User / User Setup on the side menu.

·         Find the user who wants to block a caller.

·         Highlight the user and click Modify.

call drop 6A screenshot of a social media post Description generated with very high confidence

 

7.       In the user settings scroll down the page, select the DN Based Call Routing tab and click Add.

call drop 7

 

8.       Enter the details of the call you want to drop:

·         Enter the Incoming Caller ID.

·         Enter the Forward Destination as your new Auto Attendant extension number.

·         Enter a Description for the routing and click Save.

call drop 8A screenshot of a social media post Description generated with very high confidence

Once the above steps are done then any calls presenting the incoming CID will be played a silence audio file and then be dropped effectively blocking the number from reaching the end user.